TORONTO, Ontario, Canada – April 15, 2014 – After an extensive review of available solutions, South West Ticketing Solutions Limited has selected and launched AV Pro by AudienceView to manage ticketing, e-commerce and customer relationship management (CRM) for the Plymouth Pavilions in Plymouth, Devon, England. In addition, South West Ticketing Solutions Limited plans to leverage AV Pro to offer agency services to other venues, such as the new ice skating arena at Higher Home Park, where it will manage admissions and event ticketing.
“These are exciting times for Plymouth Pavilions and AudienceView is the ideal partner to help us grow and expand our business. Its ability to provide a central CRM was a key factor in our decision,” said Sarah Phillips, Deputy General Manager of Plymouth Pavilions. “We look forward to further improving our service with AV Pro by offering our customers a single shopping cart experience that incorporates ticketing, parking, merchandise and more.”
With AV Pro, South West Ticketing Solutions Limited is managing its brands and diverse business requirements using a single platform. The organization highly values the solution’s integrated CMS, which gives South West Ticketing Solutions Limited control of creating and updating its own content across multiple websites. The CMS also provides the ability to promote events and offers and integrate the shopping experience with helpful and engaging information to create an incredible user experience. Powerful marketing, analytics and event-day tools are also included with every AV Pro installation.
“We are excited to welcome South West Ticketing Solutions Limited to the AudienceView family and to be playing such a critical role in the organization’s business. AV Pro puts the customer at the centre of every organization’s universe to help drive unparalleled service satisfaction. At the same time, it creates incredible operational efficiencies to enable business growth while managing costs,” said Mark Fowlie, CEO of AudienceView. “We look forward to a long relationship with South West Ticketing Solutions Limited.”
AV Pro is available as a fixed, monthly subscription based on a company’s individual profile, which incorporates elements including venue size, number of events and total system usage. With AV Pro, organizations continue to pay the same monthly fee regardless of how much their business grows.
AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in transactions value each year, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received funding from Ventures West 8 Limited Partnership and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.
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