TORONTO, Ontario, Canada – January 24, 2013 – Attendees at the upcoming INTIX conference will learn about tremendous innovations in e-commerce and the evolving customer experience from AudienceView. Enlisted by INTIX as industry thought leaders, AudienceView executives and subject-matter experts will educate entertainment professionals on the latest in social ticketing strategies and how customer needs of service providers and end users are changing in today’s rapidly evolving ticketing landscape. AudienceView will also demonstrate its fully integrated, web-based e-commerce solution, which includes social and mobile ticketing and tablet technology, at booth 403.
“The ticketing environment has been forever changed by technology and revenue streams continue to evolve in the midst of today’s social media and smartphone revolution. Customers also have more choice than ever before for their entertainment dollars, making a superior experience from start to show absolutely paramount,” said Mark Fowlie, President and COO at AudienceView. “We are proud of our reputation as a forward-thinking organization that continues to innovate and ensure success for our partners. AudienceView looks forward to sharing our experiences and expertise with INTIX attendees.”
AudienceView Panel Presentations
On Wednesday, January 30, 2013 at 11:00 a.m., Jeff Koets, VP of Sales and Marketing at AudienceView, addresses attendees in, “Monetizing your Facebook Fans: Social Ticketing Strategy, Trends, and Best Practices.” He will be joined by Peter Monks from The Ticket Factory and Joseph Guglielmo from Arts Emerson, among others. Panellists will reveal how they have transformed their businesses with social ticketing technology, moving beyond marketing to drive revenue and transition Facebook fans from a “like” to a ticket purchase. The presenters will also explore trends, metrics and emerging best practices around ticketing commerce through social media.
Also on Wednesday at 11:00 a.m., Maureen Andersen, VP of Arts and Entertainment at AudienceView, will speak in, “Super Women: The Heart of the Matter.” One of four INTIX Lifetime Achievement Award recipients on this panel, she will share the secret of her success, thoughts on mentoring, finding a balance between life and work and other life-lessons learned.
On Thursday, January 31, 2013 at 10:15 a.m., AudienceView’s Sara Chebishev joins Linda Forlini from the New York Philharmonic and Amy Romero from The Metropolitan Museum of Art in, “Going Beyond the Box Office: Customer Support in a New World.” The panel will discuss what arts and entertainment ticketing professionals need from their technology partners, how those needs impact consumers using that technology to purchase tickets and make donations, and the overall impact on customer satisfaction.
The panel will examine the good, bad and ugly of customer support in today’s world, exploring what works, what doesn’t, and how organizations can realign business operations to meet customer needs and exceed expectations.
AudienceView will demonstrate its CRM-based e-commerce platform for the entertainment industry at booth 403 during INTIX exhibit hall hours. Private meetings and demos are available by contacting Lindsey Mertz and can be arranged during or before/after conference hours.
INTIX attendees are invited to visit the AudienceView lounge to sit down, relax and chat with company staff and executives during schedule breaks. AudienceView employees and users also look forward to greeting guests during INTIX coffee breaks on Tuesday afternoon and Wednesday morning.
More than 550 venues around the world rely on AudienceView to provide stability and business efficiencies so they can spend more time cultivating relationships, maximizing sales and donations, and enhancing the overall customer experience.
AudienceView is proud to be a gold-level sponsor of this year’s INTIX conference.
About AudienceView Ticketing
AudienceView Ticketing provides a fully integrated, web-based ticketing, CRM and fundraising solution to more than 170 sports, arts, entertainment and non-traditional ticketing organizations worldwide. Supporting both in-house and hosted ticketing models, AudienceView’s white-label solution offers the ability to create unlimited online brands, control your venue and event data, access real-time business data and interact directly with your customers. AudienceView’s leading-edge solution opens the door to superior venue management, an enhanced customer experience and ultimately, increased revenue. For more information about AudienceView Ticketing, please visit AudienceView.com or connect with the company on Facebook (http://www.facebook.com/audienceview) and Twitter @AudienceView (http://twitter.com/AudienceView).
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