Nick Begley

  • AudienceView Announces Mike Hinson as Vice President of Sales, College Athletics

    AudienceView Announces Mike Hinson as Vice President of Sales, College Athletics

    TORONTO, Ontario, Canada – July 20, 2017 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, is pleased to announce the appointment of Mike Hinson as...

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  • Coffee & Donuts To Start Your Day? Try Pie (Charts) Instead.

    Quick question for you. When you get to work, what is the first thing you do? If it’s to check your email, you’re not alone. The majority of business and organizational leaders look at their inbox...

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  • 10 Ways to Increase Operational Efficiency in College Athletics

    10 Ways to Increase Operational Efficiency in College Athletics

    1. A single, integrated system keeps the entire external team in the know. Collaborate with colleagues in other departments on shared campaigns, like season ticket renewals, promotional packages...

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  • Finding the Sweet Spot When Asking for Donations

    Finding the Sweet Spot When Asking for Donations

    When the athletics box office and Performing Arts Center box office at Cal Poly consolidated into a single location, Ryan Gruss was faced with an interesting opportunity. His work on the...

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  • The Apple Approach to the Customer Experience

    The Apple Approach to the Customer Experience

    Not that Apple. While we have and will continue to learn a great deal about the customer experience from Apple the company, I’m talking about the actual fruit. I recently read a story in the...

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  • The Apple Approach to the Customer Experience

    The Apple Approach to the Customer Experience

    For arts patrons, even a small inconvenience will impact the customer experience and, in all likelihood, revenue.

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  • I'm Addicted to Amazon Prime

    I'm Addicted to Amazon Prime

    Memberships have their benefits. Is your organization communicating those benefits properly?

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  • 5 Tips to Improve your Digital Curb Appeal

    5 Tips to Improve your Digital Curb Appeal

    Thanks to HGTV, we all know that curb appeal is important when selling a house. A green lawn, healthy hanging plants, freshly painted front door and other finishing touches capture the attention...

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  • Journey to AVConnect 2016 in the Emerald City

    Journey to AVConnect 2016 in the Emerald City

    Dorothy’s journey along the yellow brick road to the Emerald City is a classic story of a quest for more. Joined by Tin Man, Scarecrow, Cowardly Lion and her trusty dog Toto (too), Dorothy and her...

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  • The ‘Undercover Customer’ Challenge

    The ‘Undercover Customer’ Challenge

    Going ‘undercover’ to experience your business from a different perspective isn’t new. If you don’t watch Undercover Boss – a TV show in which “high-level corporate execs leave the comfort of...

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  • Six Employee Orientation Must-Do’s For The New Season

    Six Employee Orientation Must-Do’s For The New Season

    Unless you work in a sports or arts organization that has its peak in the summer months, you are now gearing up for the big season opener and wrapping up your to-do list, ensuring every small...

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  • Customer Experience Data Drives Key Decisions

    Customer Experience Data Drives Key Decisions

    There have been countless articles and blog posts written about Uber since it was founded in 2009. The app-based ridesharing service has grown quickly – it now operates in 58 countries and 300...

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  • Dealing With Five Generations in the Workplace

    Dealing With Five Generations in the Workplace

    For the 2015 Arts Reach Canada Conference in Toronto, Maureen Andersen and I explored the implications of having five generations in the workplace. It’s the first time ever that these generations...

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  • Micro-Moments: From Skeptic to Believer

    Micro-Moments: From Skeptic to Believer

    It took just a couple of days to transform me from a micro-moments skeptic into a believer. Here’s how it happened… Scrolling through my Twitter timeline, I saw – then clicked on – a promoted...

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  • 14 NACDA Networking Tips

    14 NACDA Networking Tips

    This blog post is authored by Trip Durham, NACMA Past President and Founder and CEO of 2D Consulting, LLC. Trip can be reached at trip@2DConsultingLLC.com and followed on Twitter @2DConsultingLLC....

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  • Crowdsourcing – 17 Networking Tips

    Crowdsourcing – 17 Networking Tips

    The convenience of technology has changed the way we interact with each other, both professionally and personally. Our mobile data plans are far more important than the number of minutes we have...

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  • Message on a Bottle

    Message on a Bottle

    I’m not embarrassed to admit that I shared a Coke. I bought a Courtney for my wife and a Nick to complete our Coke couple. Unfortunately, I had no luck in my hunt for a Landon – the name of my...

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  • The Continuing Demise of the Home Page

    The Continuing Demise of the Home Page

    I’m a homeowner, but don’t have a key to my own house. Well, I’m sure I could dig around and come up with one, but I don’t ever carry one.  To get inside, I open the automatic garage door and...

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  • We’ve Always Done It This Way

    We’ve Always Done It This Way

    Many of us have social media friends who flood our Facebook news feed and Twitter timeline with inspirational quotes. This typhoon of inspiration usually leaves me uninspired and annoyed. But I...

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  • Images on Twitter – Size Does Matter

    Images on Twitter – Size Does Matter

    As cliché as it sounds, the only constant in social media marketing is change. We discussed the ever-changing landscape that is Facebook advertising in a February blog post and video hangout....

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