3 Ways to Empower Your Custom Service Representatives

September 6, 2016 AudienceView Staff

Photo via Arby Reed

Chances are that even if you don’t work in the development department, you have some experience raising funds. When you use AudienceView, you’re using a single system that helps you break down silo walls between departments, encouraging communication and helping you all work towards a common goal. 

Your customer service representatives are the face of your company, so if they’re going to be an extension of your development department, they should be equipped to talk to guests through that lens. 

Easily Set Up Scheduled Payments

By creating custom schedules, you can increase customer spends by allowing flexible payment terms. When customers spend a lot, you can offer them payment options immediately instead of taking a chance on them committing in the future.

Manage Targeted Campaigns for More Effective Fundraising

When your team is planning their campaigns, you want them to be as targeted as possible in order to be effective. Pull smart lists so you’re always calling the leads who you know are ready to give.

Make Renewals Easier

While you’re nurturing your existing donor base, you want to offer them a barrier-free way to renew. If you time the campaign right and make it easy for patrons, you can increase gift and membership renewals.

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